Saint Francis University - Dr Yeung Wing Lok

Name	YEUNG Wing Lok
Present Post	Assistant Professor Programme Leader, Bachelor of Arts (Honours) in Translation Technology Programme Ip Ying To Lee Yu Yee School of Humanities and Languages Caritas Institute of Higher Education
Office Address	Room A623
Telephone	(852) 3702 4288
Email	wlyeung@cihe.edu.hk

Biography

Dr Yeung Wing Lok completed his PhD in Computer Science in the United Kingdom. He has held various academic positions in universities in the United Kingdom and Hong Kong. His current research interests include conversational agents and the modelling of empathic responses in customer service encounters.

Education

PhD in Computer Science, Staffordshire Polytechnic, 1992

MSc in Computer Science, University of Salford, 1988

Higher Diploma in Systems Analysis, Hong Kong Polytechnic, 1986

Teaching

BATT104 Computing Knowledge for Translators

BATT201 Computer-Aided Translation

BATT301 Artificial Intelligence and Translation

BATT308 Translation Project Management

BATT310 Localisation

BATT321 Spoken Dialogue Technology

BATT401 Natural Language Processing

Research

MPhil research supervision: 1998-2000 (Second supervisor), 2014-2016 (First supervisor) at Lingnan University
British Council Joint UK/HK Research Grant 1998: Apply CSP to the Recovery Block Approach to Fault-Tolerant Computing

Recent Publications

WL. Yeung, Ethically Speaking: Opportunities and Risks of AI Chatbots Showing Empathy to Customers During Service Encounters. InAdvances in Techno-Humanities: Case Studies from Culture, Philosophy and the Arts. Routledge. (Forthcoming)
W.L. Yeung, Rapport and Relationship Building During Customer-Chatbot Service Encounters: Rationale and Suggestions (Position Paper). 5th International Workshop on Chatbot Research (Conversations 2021)

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